Supra Lock Box and ActiveKey Information and Help

  The simplest way to access iBoxes

   ActiveKEY from GE Security simplifies your ability to conduct your real estate business. ActiveKEY is convenient,easy to use, and secure.

  ActiveKEY is more than a just a lockbox key. With instant showing alerts, you will know right away when another  ActiveKEY user has opened one of your keyboxes.

Using an ActiveKEY is simple, convenient, and secure. No cradle, no nightly updates, no waiting for showing alerts. Put an ActiveKEY in your hand and feel the freedom!

  • Rapid delivery of showing details to KIMweb
  • Instant showing alerts on listing agent's key
  • The first key designed for mobile real estate professionals
  • Needs no PC, no phone line
  • Easy-to-read display window and brightly backlit keypad for easy use even in low light
  • Flashlight illuminates dark doorways
  • Reads KeyBoxes at the listed property
  • Display messages from Board/Association/MLS or broker


Supra iBox - Agents may use as many keyboxes as they require without having to purchase a $125 keybox. Do you have 10 listings? At other Boards you have to spend $1250 on lockboxes - at ARBOR - zero investment!! This could become quite costly over a period of time. Lockbox upgrades and malfunction replacements are always free at ARBOR.

How To Get The EKey App On Your Phone

E-Keys for iPhone, Blackberry and Android Phones

E-Keys require a compatible phone. Supra E-Key Apps are installed on your smartphone. E-Key services are billed quarterly just like the ActiveKey users. There is no free replacements for defective or lost FOBS\Adaptors.

SupraWeb Goes Mobile...SupraWEB Mobile is designed specifically for smartphones.  It works with iPhone, BlackBerry, Android, Palm WebOS, Palm OS, and Windows Mobile phones.  The site lets you perform the following common tasks when you are on the go: Get an update , Email a client a showing report , Manage feedback , View showings Click Here for Info

 EKey Resources



Location Services for eKEY on Android

Authorization Code for eKEY app

Frequently Asked Questions

Data at the Door Tips


eKEY Quick Guide
eKEY Basic Refresh Guide

eKEY Professional Refresh Guide

eKEY User Manual

eKEY Error Codes

eKEY Basic/Pro Comparison

eKEY Fob Instructions

Supra Home Tour Quick Guide

End User License Agreement (EULA)




Overview of the new eKEY App - with MLS Data (eKEY Pro)

Overview of the new eKEY App - without MLS Data (eKEY Basic only organizations)

Agent Alert Video

Opening a key container with the Supra eKEY app

Using the Apple Watch with the Supra eKEY app

Supra Home Tour - Agent Information

Supra Home Tour - Buyer Information


Arbor Keybox Transfer Form - Use this form to transfer Arbor lockboxes from one agent to another.

Assign Supra Keybox to your Listing

This option will allow you to assign Supra KeyBox information to a listing. 

To assign a Supra KeyBox, select a listing on the Add/Edit Property List tab, then click Assign KeyBox.  A new window will open and you will be logged into the GE Supra website.  Follow the onscreen instructions.

Note: The Property List tab displays the search results that you generate from the View Menu