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Supra Display Key and Cradle Usage
1) To clear the display screen, hold down
“Enter” with your right thumb and press “1”
with your left thumb.
2) To make the backlight on the display
screen come on, hold down “Enter” for a few
seconds.
3) If your key won’t update on your
update night but you are able to
successfully do an immediate e-sync the
following morning, call Supra Support
@1-877-699-6787 and they will troubleshoot
the problem for you.
4) If you are having problems updating at
all, reset your cradle by unplugging the
cords from the back of your cradle and
pressing the tip of an opened paper clip in
the “Reset” hole. If you feel the paper clip
press forward a little, your cradle needed
to be reset. Sometimes power outages can
cause the need for a reset. If this does not
solve the problem (after the next update),
call ARBOR or the Supra Support number:
1-877-699-6787 for assistance. There is a
possibility that your cradle (not keypad)
needs to be updated.
5) If your keypad says “Low Battery” it
needs to be charged immediately. “Data
Corruption” means the rechargeable battery
is so low that your keypad is now dead and
needs to be replaced. Per the Keybox and
Keypad Rules and Regulations (Rev. April
2004), there is a $50.00 charge to exchange
it for another keypad. To avoid this
problem, put your keypad in the cradle once
a week to charge. If you see that the cradle
is not charging properly, please call ARBOR
immediately.
6) Sometimes the connectors on the top of
the keypad need to be cleaned so that it can
make a successful connection to the lockbox.
Wiping it with a damp cloth occasionally
will help keep it clean.
7) If you updated your keypad by calling
the Emergency Update Code Phone Number and
are trying to use it in the lockbox and the
display screen says “Not Authorized,” you
probably need to call and re-update your
keypad. You probably pressed a wrong number
in your keypad while updating it. The
display screen will still say “successful”
but you won’t know that you accidentally put
in a wrong number until you get to a
lockbox. Be careful when inputting an update
code as to avoid this.
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